"I appreciate that after only one call to your company, which was handled courteously, quickly and satisfactorily, in very short time, I had an appointment scheduled and a serviceman at my home. Your Serviceman/Representative, [...] was knowledgeable, patient, professional, courteous and efficient. I felt comfortable with the services he performed and the explanations he provided for care and maintenance. [The technician] is a positive representative for your company, and he presents a customer-friendly attitude. [The technician] appears to enjoy what he does and takes pride in doing a good and thorough job."